State Farm® Insurance Agent Dawn S Hines
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Margaret “Mz AMaysing”
April 25, 2025
5
out of
5
rating by Margaret “Mz AMaysing”
"I am so pleased with Dawn Hines State Farm. Very professional, informative always available when needed. She is will be my agent the rest of the day."
We responded:
"Thank you Margaret. You were determined to support me and it has been my pleasure to serve you. Happy New year and thanks for it all."
Shelia Whitelow
April 19, 2025
5
out of
5
rating by Shelia Whitelow
"Friendly and very efficient."
We responded:
"Thank you Shelia. I have had the privilege of being your agent for 19 years. Thank you for your trust. I appreciate you guys. "
debee mcewen
April 18, 2025
5
out of
5
rating by debee mcewen
"I have had the pleasure of working with Dawn Hines as my State Farm agent for over twenty years. The personalized service Dawn provides is truly exceptional. Throughout the years, she has consistently offered thorough reviews of my policies, ensuring that my insurance needs are always up-to-date and relevant to my current situation. Dawn is incredibly responsive, promptly addressing phone calls and email inquiries with the utmost importance and care. When it comes to Dawn, State Farm’s iconic slogan – “Like a good neighbor, State Farm is there” – could not be more accurate. Thank you Dawn!!!!!"
We responded:
"Thank you so much Deb. I love being the agent for the McEwen family. I especially love the trust you guys have for me. It is my pleasure being your agent Deb. Thank you friend. "
Joan Currie
April 17, 2025
5
out of
5
rating by Joan Currie
"Dawn Hines was a pleasant and experienced agent to assist me with my insurance policies, I’m so happy she is my agent."
We responded:
"Joan..we met and immediately clicked and it felt like friends. Congratulations on all of the good happening for you and thank you for letting me be a part of it. Thank you for this review Joan. :)"
Terry Sykes
April 11, 2025
5
out of
5
rating by Terry Sykes
"It has been a pleasure working with Dawn for these past several years. Thanks much for everything!!!!"
We responded:
"Heyyy...well I won't call you your nickname on this site..lol. Thank you Terry. Your family has been so loyal to our agency and company. I surely appreciate that. Sending hugs from 87th st. my friend. Thank you for this review. I love being your agent!"
Janice Caldwell
April 9, 2025
5
out of
5
rating by Janice Caldwell
"Dawn and her team are absolutely amazing—they consistently go above and beyond in everything they do. It’s truly refreshing to work with a company that prioritizes outstanding customer service and genuinely cares about keeping clients informed about any policy changes. Dawn’s dedication to her clients is evident in every interaction; she ensures that we are always updated and aware of what to expect. It’s such a relief to know that I have an agent who is not only knowledgeable but also committed to providing the best possible support. Thank you, Dawn Hines, for being my agent! I greatly appreciate all your hard work and the exceptional service you provide. It makes a world of difference to have someone like you in my corner!"
We responded:
"Jan, Thank you for this review. Thank you for taking your time to review our service. You are always so thorough in business and I would not expect nothing less from you. You are the consummate professional and I really appreciate having you as my customer. Also, thank you for your friendship. This review just made my day. :)"
Marcellus Jackson
April 8, 2025
5
out of
5
rating by Marcellus Jackson
"Beat customer service around"
We responded:
"Thank you so much Marcellus. You and your mom are the best. Thank you for your loyalty. I love being your agent. "
Brian Smith
April 7, 2025
5
out of
5
rating by Brian Smith
"I've done business with the Dawn Hines State Farm agency for several years and they are always very professional, accessible, and can be relied upon to always do what they say they'll do. They're great!"
We responded:
"Thank you so much Brian. You guys are the best!! I was glad to hear from you the other and congratulations. Thank you again. I'm blessed to be your agent!"
Maurice Stevens
January 13, 2025
5
out of
5
rating by Maurice Stevens
"Dawn Hines is great at what she does! She is always personable and understanding to my concerns. 13 years in I know my family and my property are in good care if something happens!"
We responded:
"Thank you very Maurice. Thanks for sending family member after family member to our office. I love what I do and you guys make it easy to love. Thanks again Maurice. "
kristen fahey
January 10, 2025
5
out of
5
rating by kristen fahey
"Dawn has been my agent for over 25 years. She is the very best! She is Always there when we need her to explain or answer any questions. She will treat you like family."
We responded:
"Kristen...Oh my goodness you have gone the distance with this agency. We were just two pople doing business together and today I get to call you friend. Thank you so much Kristen. I love being your agent and friend. "
Mark Wallace
January 9, 2025
5
out of
5
rating by Mark Wallace
"Dawn Hines is the consummate professional with stellar customer service. I have known her for more than twenty years and referred many clients to her over the years that she has provided excellent service to. I have never received a complaint. And now she provides insurance services to me and my wife. We couldn't be happier with Dawn as our insurance representative."
We responded:
"Thank you Mark. You are such a class act and I really appreciate you and your family. Also, thank you for referrals. That is such a great compliment. I love servicing you and thank you again. "
Debbie Beyer
January 8, 2025
5
out of
5
rating by Debbie Beyer
"Dawn is always very helpful & efficient at returning my calls!"
We responded:
"Hi Debbie, Thank you for these kind words. It is two part..I love what I do, and you are great to talk to as well. Thank you for allowing me to be your agent for nearly 20 years. Happy New Year Debbie. "
Jackie Lance
May 10, 2024
1
out of
5
rating by Jackie Lance
"She never called me back with a quote. I wanted to support."
We responded:
"Hi Jackie, I apologize for this experience. You were so kind when we talked. I was in my car and it totally got by me. This is not the experience I would like us to have. We spoke so candidly about things going on in life. This is my fault, and I would love to earn your business. Please call me at 708 841 7000. I would definitely love to be your agent. Again, I apologize. "
Curtis Hobson
November 30, 2023
5
out of
5
rating by Curtis Hobson
"Ms Hinds was very friendly w a great attitude n very polite in professional aswell n very knowledgeable of insurance n the Rate's of State farm n she answered all my Questions an Concerns aswell .. Mr.Hobson"
We responded:
"Curtis , Thank you so much. It was equally awesome working with you! I appreciate your trust. "
Brett Horton
November 27, 2023
5
out of
5
rating by Brett Horton
"She is a very special agent always cheerful and helpful. One of State Farm’s Best"
We responded:
"Hi Brett, Thank you so much Brett. It is so easy working with the awesome people like you that call my office. It was so kind of you to leave this review. "
Quentin Drew
June 7, 2023
5
out of
5
rating by Quentin Drew
"Appreciate the assistance and knowledge received about auto insurance for my son. I can say this is one state farm agent who cares"
We responded:
"Quentin, Thank you very much for this review. I am appreciative of parents that help in the process. Let me know if you need anything further. I do care Quentin. Thank you so much."
Dulla
May 20, 2023
5
out of
5
rating by Dulla
"Excellent customer service very kind and considerate, and always very professional. Thank you Dawn Hines for always being there when I needed your help. Sincerely Mr.Brown"
We responded:
"It is always great when you realize that people take the time unsolicited to leave reviews. I could not be more happy. That was so kind. I am all smiles. Let me know if you need me further. "
Mrz Q Carter-Hudson
May 19, 2023
5
out of
5
rating by Mrz Q Carter-Hudson
"Dawn Hines was nothing short of being professional, efficient and wasted no time and getting my insurance needs met.. Again I am so appreciative and it was a pleasure working with you. Dawn Hines is highly recommended 😁"
We responded:
"Thank you so much. This year was so busy that I am late in responding to these reviews. But trust me I appreciate them just as much. It is so awesome for you to leave this for me. Thank you kindly. If I can help you further, please do not hesitate to call. "
Kim Gaters
May 9, 2023
5
out of
5
rating by Kim Gaters
"Dawn was very helpful reviewing my current coverage and tips to lower my premiums. I highly recommend her for protecting home and auto."
We responded:
"HI Kimmie... Thank you my friend and customer. You are my big supporter. Thank you for this review, the referrals and the kind words. You are such a gem. Happy Holidays my friend and fellow SetonSis. "
Sharlene Tucker
April 13, 2023
5
out of
5
rating by Sharlene Tucker
"I appreciate the care you have taken to provide me the best service possible!"
We responded:
"Sharlene, You have been with me the entire time that I have een an agent. You are consistently pleasant. We have become friends and I love it when that happens. I am late responding to my reviews but I am grateful just the same. Thank you for your loyalty Sharlene. i am smiling at this review knowing it came from my long-time customer and friend. Happy Holidays. "
chris mizner
February 14, 2023
5
out of
5
rating by chris mizner
"Dawn Hines has been my agent for close to 20 years (if not more). She is a top notch agent and ALWAYS answers my questions or takes care of an issue immediately. If you’re looking for a truly professional agent, give her a call. You will not be disappointed by her quality service. If I could give her 20 stars I would. The best."
We responded:
"Hi Chris, We talked after this review. You and your family have been so loyal to our agency. Thank you, a million times. Also, who couldn't be nice to a person as pleasant as you and your family. Happy Holidays. Please give your mom my best and thank you again Chris. "
p carr
February 13, 2023
5
out of
5
rating by p carr
"Friendly and caring."
We responded:
"Thanks Patrick. You have been with our agency and omapny a long time. We do not take that for granted. Thanks again Patrick ."
John Martin
January 25, 2023
5
out of
5
rating by John Martin
"Dawn Hines has been my family and I agent for over 20 years now. She is absolutely amazing. She’s very knowledgeable, understanding, and personable. You talk about a person with passion for the work she does it would be her. Thank you for all that you do and keep up that great customer service. We appreciate you."
We responded:
"John, thank you so much!!! Please dont take my untimeliness in responding to your review as it not being importance. It definately is. I appreciate you guys and thank you so much for always having kind words for and about me. That means everything. It is such a pleasure to serve you guys. Thank you again."
Chelsea Smith
December 27, 2022
5
out of
5
rating by Chelsea Smith
"When working with Dawn not only will you get a knowledgeable agent with the lost art of exceptional customer service that genuinely cares, but you’ll also get a friend like family! The best to ever do it! Thanks Dawn for all you do! Highly recommended!"
We responded:
"Thank you Chelsea. I missed this comment. You rock Josie..LOL . ( Private Joke)"
Dena Anderson
December 24, 2022
5
out of
5
rating by Dena Anderson
"She’s the best , she really cares about her customers and always answers my questions. She’s super knowledgeable!!"
We responded:
"Thank you Dena. I do care about my customers and I love the way you guys care about me in return. I love what I do. Thank you for everything. "